The Hidden Culprit Behind Customer Churn: It’s Not Your Product
When customers leave, it’s easy to assume the problem lies with your product. But what if the real issue is something far less obvious? The silent killer of customer loyalty…
A Tale of Missing Chicken: A KFC Lesson We Can All Learn From
How much is poor process documentation costing your business? For KFC, it cost chicken, customers, and trust — all in a single day.