Privacy Policy
We're committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information.
Introduction
Famla Limited ("we," "us," "our," or "Company") operates the Famla AI platform. This Privacy Policy explains how we collect, use, and protect your information.
This Policy should be read together with our Cookies Policy and Terms of Service.
By accessing and using Famla AI, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information You Provide
We collect information you directly provide to us, including:
- Account registration details (name, email, organization)
- Payment information for billing purposes
- User-generated content and process data
- Feedback, inquiries, and support requests
Automatically Collected Information
When you use Famla AI, we automatically collect:
- IP address and browser/device information
- Usage statistics and interaction patterns
- Cookies and similar tracking technologies
- Log files, timestamps, and authentication events
Information from Third Parties
We may receive information via:
- SSO identity providers
- Integration partners
- publicly available sources
How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our services
- Personalize your experience and deliver customized content
- Process transactions and send billing information
- Communicate with you about updates, changes, and support
- Conduct analytics and research to optimize our platform
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations and enforce our agreements
Data Security
We implement comprehensive security measures to protect your information:
- End-to-end encryption in transit and at rest
- Customer-managed encryption keys available for dedicated setups
- Regular security audits and penetration testing
- SOC 2–aligned security program
- Restricted access controls and role-based permissions
- Secure cloud infrastructure with redundancy and backups
Your Rights and Choices
You have the following rights regarding your personal information:
- Access your personal data and request a copy
- Correct inaccurate or incomplete information
- Delete your account and associated data
- Opt out of marketing communications
- Request data portability in a structured format
- Withdraw consent at any time
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You can request deletion of your data at any time, subject to legal retention requirements. Certain information may be retained in anonymized form for analytics and compliance purposes.
Intellectual Property Protection
All data inputs and outputs provided through Famla AI remain exclusively yours. Your intellectual property is never used to train any large language model or shared with third parties for AI training purposes. We maintain strict policies ensuring your proprietary information and competitive advantages remain confidential.
Third-Party Services
We may use third parties for hosting, analytics, authentication, and similar functions.
They may only access data required to perform their role and are bound by confidentiality and security obligations.
Cookies and Tracking
Famla uses cookies and similar technologies for authentication, performance, analytics, personalization, and security.
For full details, please refer to our Cookies Policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Famla AI Privacy Team
Email: contact@famla.ai
Address: 77 Lower Camden Street, D02 XE80, Dublin, Ireland
Last updated: November 2025