Our Commitment

At Famla AI, we are deeply committed to the privacy and security of your business’s data. We understand the critical role data integrity plays in the successful deployment of AI solutions, and we have implemented robust measures to ensure its protection. This policy outlines the principles guiding our data collection, use, and security practices.

Information We Collect

• Data Required for operations: To provide our AI services, we will collect the minimum necessary data to train, improve, and deliver insights through our models. This data may include organogram, customer name, activities performance data.
• Usage Data: We may collect anonymous usage data to understand how our AI solution is used, allowing us to optimize its performance and tailor it to your business needs.
• Essential Account Information To manage your account and provide customer support, we may collect basic contact information such as your company name, address, and authorized user email addresses.

How We Use Your Data

• Service Improvement: We may use aggregated and anonymized usage data to understand and improve our AI solution for all our clients.
• Customer Support: We may use your account information to provide technical support, communicate with your authorized users, and respond to your inquiries.
• Tailored Marketing and Insights: We may analyze anonymized and aggregated data derived from your usage to provide more relevant industry insights, trends, and potentially advertisements related to our services or partner offerings.

Security Measures

• Encryption: We employ industry-standard encryption methods to protect your data both in transit and at rest.
• Secure Data Storage: Our AI solution is hosted on secure, professionally managed cloud infrastructure that undergoes regular security audits.
• Access Controls: Access to your data is strictly controlled, granted only to authorized personnel who are contractually bound by confidentiality agreements.
• Incident Response: We have a detailed incident response plan in place to address potential security breaches swiftly. We will notify you in accordance with any applicable regulations should a breach occur.

Protection of your rights

• Data Transparency: We provide clear information about how your data is used within this policy and in any contractual agreements.
• Data Access: You have the right to access the data we collect and process on your business’s behalf.
• Data Rectification: You have the right to request the correction of any inaccurate personal data held by us.
• Data Deletion: Upon termination of your service agreement, you can request the deletion or return of your data in accordance with applicable regulations.

Third-Party Services

We may integrate with third-party services to enhance certain features of our AI solution. These third-parties will have access only to the data necessary to perform their specific functions on our behalf. We require strict privacy and security safeguards from all our partners.

Policy Updates

As our AI solutions and privacy regulations evolve, we will revise this policy. You will be notified of any significant changes, and the updated policy will be published on our website.

Contact Us

If you have questions about our Privacy and Security Policy, please contact us at: [email protected]